Shipping

Your order could be shipped from one of our two Fulfilment Centers located in Australia and Hong Kong.
The location of each item is specified in the product listing page.
If your order includes items stored in different Fulfilment Centers, they will come in separate packages and separate shipping fee will be charged. 
 
Please see below the shipping charge and estimated delivery date for your country:
 
AUSTRALIA
FREE EXPRESS SHIPPING FOR ORDERS OVER $500
EXPRESS SHIPPING for orders under $500: $15 FLAT RATE 
STANDARD SHIPPING for orders under $500: $10 FLAT RATE
 
NEW ZEALAND
DHL EXPRESS SHIPPING (2 - 4 Business Days): AUD$30 FLAT RATE 
INTERNATIONAL STANDARD SHIPPING (4 - 7 Business Days): AUD$17 FLAT RATE
 
REST OF THE WORLD
DHL EXPRESS SHIPPING (3 - 7 Business Days): AUD$50 FLAT RATE 
INTERNATIONAL STANDARD SHIPPING (7- 18 Business Days): AUD$35 FLAT RATE 
 

General shipping information:

  • Your order will be dispatched within 1 - 2 business days. However, there may be a delay during busy period such as additional sale promotions or new products launch. 
  • You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Packages refused due to customers fail to pay for customs taxes/fees or packages returned due to customers fail to collect by due date will subject to a restocking fee of 20% of order value and the original shipping fees are non-refundable. 
  • No PO BOX address is allowed for international shipping. Packages returned due to due to customers entering a PO box address or incorrect address/postcode will subject to a restocking fee of 20% of order value and the original shipping fees are non-refundable. 
  • You are responsible for inputting the correct address at checkout. We will do our best to assist with retrieving parcels if wrong address was input; but in any case the parcels cannot be retrieved, refunds will not be issued. 
  • Business Days exclude the weekends and Australian Public Holidays.