Return Policy

Return Policy

  • Items must be returned in original condition with their tags attached, unworn, unaltered, unwashed, unmarked and in original undamaged packaging (dust bag, jewelry/sunglasses box etc).
  • Swimwear should be tried on over underwear with the original hygiene sticker in place.
  • All sales on earring items are final due to health and safety reasons. We are unable to accept returns or exchanges unless the item is faulty. If you receive a defective product, please contact our customer service within 7 days of delivery for assistance.
  • Orders placed with Coupon Codes that offer Extra Discount of 20% or more are not eligible for returns for refunds, unless faulty. However, we can accommodate for exchanges if possible.

 

Return Period

  • Return request must be submitted within 7 days from the day your order is delivered based on the tracking information provided by Australia Post or DHL.
  • Return Parcel must arrive at the return address within 21 days from the day the return request is approved.

HOW TO RETURN?


1. Lodge A Return Request via our Return Portal, click here.

2. Find the order you want to return, select each item and your reason for returning.

3. You need to arrange your own shipping to our return address provided after you submit the return request.

REFUNDS

  • Once your return has been received, your refund will be processed within 3-7 business days.
  • If you had paid for Shipping, the original Shipping Charge will not be refunded.
  • If you receive an item in a flawed or damaged condition, please advise Customer Service within 7 days. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

  • Repeat Returns:

    • We offer a flexible returns policy to make sure you are satisfied with your purchase. However, If you have: (i) returned more than AUD$1,000 of merchandise in the last 12 months, and (ii) sent back over 80% of the value of your purchases made in the last 12 months, your account will be subject to a modified return policy. While we will still accept back returns under the modified return policy: (x) your returns will be subject to a 15% restocking fee and (y) $15 shipping charge will be deducted from the refund.